The article mentions Bill Marriott's blog, which is often sited as a very successful two-way dialog between Mr. Marriott and his customer base.
One of my favorite travel-oriented communities is the new one at Flight Centre, the GlobalTravelBlog. It's really an online community and much more than a blog -- it incorporates wikis, geo-tagging, tagging, photos, video, etc. The user interface is innovative and very engaging. I describe it in more detail here.
more »
