Customer Service

Marriott International in the press about the success of their on-line community

Excerpt from Eric Schurr's blog on February 11, 2022
The New York Times writes about the success of Marriott's online community Read more

Success breeds success: Marriott International launches another on-line community

Excerpt from Eric Schurr's blog on February 6, 2022
Marriott International launches a second Web 2.0 online community inspired by the success of their first. Read more

Kodak gets recognition for the success of their corporate blog

Excerpt from Eric Schurr's blog on January 30, 2022
Kodak receives recognition for their corporate blog, and here are some of the reasons why it works. Read more