Social Engagement

social_engagementEnhance your Brand with Social Engagement

Interact directly with the individuals who are talking about the topics that are relevant to you and your brand. Route and respond to customer requests for help with proactive service, convert social activity into actionable customer relationships, and engage customers on any social network, all from a single user interface.

  • Respond to comments collaboratively, with powerful workflow support and task management
  • Manage & delete comments from social media channels, or flag comments for review by teammates
  • View comment sentiment and prioritize which comments to respond to and when
  • Capture and report on all conversations that take place on every social channel

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