Peer Support Communities

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Help Each Other

The Awareness User-Generated Content/Microsite Campaign (UGC) Best Practice Community (BPC) enables you to form a community around a contest or other marketing programs. It encourages users to submit a high volume of content and vote on the submissions of others. It leverages the Awareness moderation features to ensure quality content and to help judge (along with visitor voting) in the case of contests.

Use Case

Any organization that has a substantial, active user base can benefit from a Peer Support community.

Success Metrics

The Awareness Peer Support Best Practice Community includes the following built-in recommended success metrics:

  • Questions vs. Answers Trend Graph
  • Total Questions vs. Open
  • Total Answers ($ amount per answer option)
  • Top Supporters
  • Net Promoter Score Gauge

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