Awareness Best Practice Community: Peer Support

Help Each Other

The Awareness Peer Support Best Practice Community (BPC) allows you to create a community where members can support each other. This allows members to get help from others, as well as provides a vehicle for knowledgeable members who like to solve others’ problems. This BPC emphasizes highlighting common questions and encouraging members to jump in and answer open questions.

Use Case

Any organization that has a substantial, active user base can benefit from a Peer Support community

Success Metrics

The Awareness Peer Support Best Practice Community includes the following built-in recommended success metrics:

  • Questions vs. Answers Trend Graph
  • Total Questions vs. Open
  • Total Answers ($ amount per answer option)
  • Top Supporters
  • Net Promoter Score Gauge


Examples

Examples of successful Peer Support communities can be found here.